Frequently Asked Questions

How long does it take to download updates?

The download time depends on your internet bandwidth. To download the content you purchased, you need to have a broadband internet connection.

What is Honda Toolbox?

Honda Toolbox is a free software to manage the content on your device, download and install free map updates.

How can I get the latest version of Honda Toolbox? How can I update Honda Toolbox?

Honda Toolbox has a self-update feature, upon starting the Honda Toolbox, it automatically checks for any software updates available for the device and it prompts you to update it as soon as a newer version is available.

What happens if there is not enough space on my computer’s hard drive when I try to download my free map update?

You need to free up some space in order to download the contents.

What happens if I cancel a download?

The download process copies the contents to your hard drive from the Naviextras.com servers. If you cancel the process, you won't be able to update your navigation, however you can restart the process again to finish the update.

Why should I register? Can update my device without registering?

You need to be registered in order to download updates.

Where can I register and log in?

To access register/login screen, you just need to start Honda Toolbox and connect your USB. The login/register screen will automatically pop-up.

I cannot log in with my e-mail/password. What can I do?

You can request a forgotten e-mail/password reminder e-mail.

I forgot my password. What should I do?

If you have forgotten your password you can use the ‘Forgot’ function on the Login Page. See ‘How to Guide’. You will receive an email with the information on how to reset your password.

I have not received the forgotten password email. What can I do?

First, please check to see if it is in your spam folder. If you do not find the e-mail, you can send a new reminder or you can contact our Customer Care Team.

Where can I find Device history?

You can check the Device history under the Menu bar > History > Device History menu.

How do I contact the Customer Care Team?

You can contact our Customer Care team by selecting Menu bar> Help> Customer Care.

My USB was lost or broken. What can I do?

If you update your inbuilt head unit using a USB stick, please reformat the USB stick, or use a different one, prepare it for updates and start the update process from the beginning.